Belfast International Airport Special Assistance

Belfast Airport tries to ensure their disabled passengers can travel as comfortably and as hassle-free as possible.

Facilities for disabled travellers include:

  • Drop off zone near the terminal with a waiting area and assistance point
  • Persons of Reduced Mobility (PRMs) will receive assistance throughout their journey at the airport, provided by the contracted service provider, OCS.
  • OCS employs trained staff and uses specialized vehicles and equipment to ensure safe, efficient, and comfortable transfers.
  • Departure Assistance: DAvailable from the arrival point at the airport to the passenger's seat on the aircraft.
  • Arrival Assistance: Available from the aircraft seat to the onward mode of transport.
  • Location of Assistance Desk: OCS Assistance Desk is located on the left side of the Check-In Hall.
  • Belfast International Airport has partnered with AccessAble, the UK's leading provider of detailed accessibility information.
  • Accessibility guides are available throughout the airport's website via AccessAble links, offering answers to all accessibility-related questions.
  • Assistance dogs are welcome if registered with the Pet Travel Scheme and if cleared by the airline

Belfast International Disabled Parking

Drop Off Zone:
  • The Drop Off Zone is located right at the front of the terminal. There are two accessible waiting areas for PRMs, each with a shelter and an Assistance Point. Just press the green button to request help.
  • There are also Help Buttons at each exit to contact Car Park staff.
  • A £3 minimum charge applies to use the Drop Off Zone.
  • Blue Badge Holders: Can park in the Short Stay Car Park for up to 30 minutes free of charge to drop off or pick up.
  • To validate your parking, simply show your blue badge to a car park team member, either at the office or by pressing the Help Button at the exit barrier.
Short Stay Car Park:
  • Located just past the Drop Off Zone, this car park has accessible spaces for Blue Badge holders.
  • There’s an Assistance Point nearby, and a £3 minimum charge applies.
disabled parking bay at Belfast Airport
Long Stay Car Park:
  • Accessible parking spaces are available near the bus shelters, with clear signage for the courtesy bus.
  • The bus is fully accessible, and if you’re taking your Blue Badge, just let Car Park staff know before you head off.

Advice

If possible assistance should be arranged in advance, preferably with your airline at the time of booking your tickets. Airport Services Staff can provide assistance until your check-in is complete, at which time your airline will ensure that you are taken to the departure lounge and assisted with boarding.

Belfast International Airport Special Assistance Tips

man in wheelchair

Compare before you book

You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Tell your airline

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Check Belfast's Security

This is an important step if you're taking medication, assistance animals or aids with you through the airport. If you have any doubts about what you can and cannot take through security, feel free to call up a customer adviser or contact the airport on social media.

Plan your route into Belfast

Plan your route to the airport is paramount. This can be simple things like checking you get into the right carriage on the train to be assisted off. Alternatively, it could be about planning a road route with "pit stops" on the way if you needed to take a break.

Plan getting around the airport

Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it's available and that no time is lost in waiting for it to be arranged once you arrive at the airport.

Helpful contacts if you need them