Special Assistance Facilities at Belfast Airport

Special Assistance Facilities at Belfast Airport header

Facilities for Those with Special Needs

Belfast Airport tries to ensure their disabled passengers are able to travel as comfortably and hassle free as possible.

Facilities for disabled travellers include:

  • Drop off zone near the terminal with a waiting area and assistance point
  • Disabled bays in Short stay parking for blue badges
  • Accessible taxis are available in the main taxi rank which is wheelchair friendly
  • Belfast considers itself an autism friendly airport, any questions please contact the dedicated team autism@bfs.aero
  • Assistance dogs are welcome if registered with the Pet Travel Scheme and if cleared by the airline
  • Low level kerbs at terminal entrance and exit
  • One level access to all terminal facilities
  • Lifts between departures and arrivals
  • Use of airport wheelchairs throughout the terminal
  • Porters are trained in assisting mobility-impaired passengers
  • Low level telephones
  • Disabled toilets on both floors, including Changing Places facilities on the Ground Floor near check in
  • Minicom at information desk
  • Information desk staff have basic sign language skills

Disabled Parking

disabled parking bay at Belfast Airport

There are 16 dedicated spaces in the short stay car park, 10 in the main stay car park and 26 in the holiday car park.

Disabled passengers receive main stay rates in the short stay car park. Passengers with a disabled sticker who are parked in the short stay car park should take their ticket to barrier at the exit of the short stay car park and press the button for assistance.

Advice

If possible assistance should be arranged in advance, preferably with your airline at the time of booking your tickets. Airport Services Staff can provide assistance until your check-in is complete, at which time your airline will ensure that you are taken to the departure lounge and assisted with boarding.

Tips for Disabled Air Passengers

man in wheelchair

Compare before you book
You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Tell your airline
Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Check Belfast’s Security
This is an important step if you’re taking mediciation, assistance animals or aids with you through the airport. If you have any doubts about what you can and cannot take through security, feel free to call up a customer adviser or contact the airport on social media.

Plan your route into Belfast
Plan your route to the airport is paramount. This can be simple things like checking you get into the right carriage on the train to be assisted off. Alternatively, it could be about planning a road route with “pit stops” on the way if you needed to take a break.

Plan getting around the airport
Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it’s available and that no time is lost in waiting for it to be arranged once you arrive at the airport.

Helpful contacts if you need them